Frequently Asked
Questions
Find quick answers to common inquiries about streamlining your business operations with VistaERP. If you need further assistance, our dedicated support team is just a click away.
What are the pricing options available for Vista ERP?
Vista ERP offers flexible licensing options depending on how your organization wants to deploy and use the ERP. Businesses can choose a per-user or usage-based SaaS model, an enterprise deployment with an annual lump-sum license, or discuss a customized commercial arrangement based on their requirements.
Does VistaERP offer a SaaS version?
Yes. Vista ERP is also available as a SaaS solution, allowing businesses to access the ERP without managing their own application infrastructure. SaaS customers receive ongoing product updates and new features as they are released.
Can VistaERP be deployed on our own servers?
Yes. Our ERP can be deployed in an on-premise or enterprise environment where the customer's infrastructure and deployment requirements call for it. Enterprise deployment options can be discussed based on the organization's infrastructure, security, integration and operational requirements.
Do you provide custom development and modifications?
Yes. Vista ERP can be customized to accommodate specific business processes, workflows, integrations, reports and other requirements that are not covered by the standard product. Custom development services are available separately from the standard ERP offering.
Is VistaERP suitable for small and medium-sized businesses?
Yes. VistaERP is designed to support businesses that want to bring multiple business processes into one system without necessarily starting with a large, complex enterprise deployment. The appropriate licensing and modules can be selected according to the organization's size and requirements.
Can we start with selected modules and add more later?
Yes. Businesses can start with the modules that are most relevant to their current requirements and expand their ERP environment as their business processes grow. The exact module availability and commercial arrangement can depend on the selected deployment model.
How secure is VistaERP?
Security is an important part of VistaERP's application and infrastructure approach. VistaERP follows established security practices covering areas such as access control, encryption, application security, audit trails, intrusion detection, malware protection and protection against common web and infrastructure threats.
Is VistaERP certified?
VistaERP operates under certifications covering ISO 27001 for information security management, ISO 9001 for quality management and ISO 20000 for IT service management, according to the applicable scope of the organization's certifications.
Is the VistaERP application security audited?
Yes. VistaERP's application security is subjected to security assessment and auditing practices aligned with stringent security requirements and applicable government and industry standards. Security testing and controls are intended to identify and address vulnerabilities before they become operational risks.
Does Vista ERP follow OWASP security practices?
Vista ERP take into account recognized application-security frameworks and standards, including the OWASP security principles and common web application vulnerabilities.
Is data encrypted in Vista ERP?
Vista ERP uses encryption and other security controls to protect data during transmission and, where applicable, while stored. The exact encryption architecture can vary depending on the deployment model and infrastructure selected by the customer.
Does Vista ERP maintain an audit trail?
Yes. Vista ERP provides audit-trail capabilities to help organizations track relevant activities and changes within the system. Audit information can support operational accountability, investigation and compliance requirements.
Does Vista ERP provide protection against malware and unauthorized access?
Security controls may include anti-malware/antivirus protection, intrusion detection, access controls and other infrastructure-level security measures. The precise controls depend on the deployment architecture and hosting environment.
Does Vista ERP provide protection against DDoS attacks?
Vista ERP's SaaS infrastructure incorporates measures designed to help protect services against distributed denial-of-service and other common infrastructure threats. Enterprise or customer-hosted deployments may require additional infrastructure-level protection depending on the customer's environment.
How does Vista ERP handle personally identifiable information (PII)?
VistaERP takes the protection of personally identifiable information seriously. Access controls, security practices, audit mechanisms and data-protection measures are used to help protect personal information processed through the application. Customers should configure access and retention policies according to their own legal and regulatory requirements.
Where is Vista ERP SaaS data hosted?
Vista ERP SaaS data is hosted in Asia, with India being the standard hosting location for the SaaS offering.
Can our data be hosted outside India?
Yes. Regional hosting options can be discussed with customers that have specific data residency, regulatory, contractual or operational requirements. Availability may depend on the requested region and deployment architecture. For enterprise and specific deployment arrangements, data-location requirements can be discussed as part of the infrastructure and deployment planning process.
Can Vista ERP be deployed within our own data centre?
Yes, where an enterprise/on-premise deployment is selected and the customer's infrastructure meets the applicable technical requirements.
Why is data location important for an ERP system?
ERP systems can contain sensitive business information such as financial records, employee information, customer data, supplier information and operational records. Data location can therefore be important for organizations with regulatory, contractual, security or internal data-governance requirements.
Does Vista ERP receive regular updates?
Yes. Vista ERP is continuously developed and updated with improvements, new capabilities, usability enhancements, security updates and new functionality.
Do SaaS customers receive product updates?
Yes. SaaS customers receive ongoing product updates as part of their subscription, subject to the applicable service terms. Customers do not need to separately purchase each standard product update.
Are AI features available in Vista ERP?
Yes. AI capabilities exists and being introduced and expanded across the Vista ERP platform. The objective is to use AI where it can provide practical value, such as improving productivity, assisting users with information and automating selected business activities.
Will we need to pay separately for every new feature?
Standard product improvements and updates are included for SaaS customers according to their subscription terms. Certain specialized modules, third-party services, custom development or separately licensed capabilities may have additional commercial terms.
Is VistaERP a "set and forget" ERP?
For SaaS customers, the goal is to make the technology side as hands-off as practical. Infrastructure, routine product updates and ongoing improvements are managed as part of the SaaS service, allowing customers to focus primarily on using the ERP rather than maintaining the underlying software.
What modules are available in Vista ERP?
Vista ERP provides modules covering a range of business functions, including LIMS, HRMS, CRM, invoicing and billing with GST/e-invoicing, gate pass management, document management, QMS, inventory management, asset and equipment management with AMC and calibration.
Can it connect our different departments?
Yes. One of the key advantages of an integrated ERP is that information can flow between connected business functions rather than being maintained independently in separate spreadsheets or applications. For example, inventory can connect with purchasing and sales, while employee information can be managed through HRMS and customer activities through CRM.
Is Vista ERP suitable for businesses that currently use Excel?
Yes. Many growing businesses start with spreadsheets and gradually reach a point where multiple users, increasing transaction volumes, duplicate data entry and disconnected information make spreadsheets difficult to manage. Vista ERP can help businesses move those processes into an integrated ERP environment.
Can Vista ERP integrate with other software?
Integration requirements can be evaluated based on the systems involved and the required data exchange. Vista ERP can be extended through available integration capabilities and, where required, custom development via REST APIs.
How long does it take to implement Vista ERP?
Implementation time depends on factors such as the number of modules, business complexity, data migration requirements, integrations, workflows, customization and the number of users. A simple implementation can be significantly different from a multi-location enterprise deployment.
Does Vista ERP provide implementation support?
Yes. Implementation and deployment assistance can be provided based on the selected solution and commercial arrangement. This can include configuration, data migration, workflow setup, user training and other implementation activities.
Can Vista ERP be customized to our existing processes?
Yes. Vista ERP supports configurable workflows and business processes, while custom development can be considered when a requirement goes beyond the standard capabilities of the product.
Can you migrate data from our existing system?
Data migration requirements can be evaluated during implementation. Depending on the source system and data structure, relevant business data can be mapped, cleaned and migrated into Vista ERP.
Do you provide user training?
Training and knowledge transfer is included as part of the implementation approach depending on the project requirements and commercial scope.
Does Vista ERP provide technical support?
Yes. Support is available for our customers according to the applicable support plan and service arrangement.
How are SaaS issues and updates managed?
For SaaS customers, the Vista ERP team manages the underlying application environment and product updates. Customers can raise support requests for product or service-related issues through the available support channels.
Do enterprise customers receive dedicated support?
Enterprise customers can have support arrangements aligned with their deployment and operational requirements. The appropriate support model can be discussed during the enterprise engagement.
Can we get help after implementation?
Yes. VistaERP provide ongoing assistance after implementation according to the selected support and service arrangement.
When should a business move from spreadsheets or legacy systems to Unified ERP software?
There is no universal employee count or revenue level at which a business must adopt ERP. Common signs include maintaining multiple spreadsheets, duplicate data entry, difficulty tracking inventory, disconnected departments, limited management visibility, increasing transaction volumes and growing dependence on manual processes.
What are the main benefits of an integrated ERP?
An integrated ERP can provide a centralized view of business information, reduce duplicate data entry, connect departments, improve process visibility, standardize workflows and provide management with more timely information for decision-making.
How do I know which Vista ERP modules my business needs?
The right modules depend on your industry, business processes, number of users, locations and current systems. A practical approach is to identify the processes that currently consume the most manual effort or create the most operational problems and start there.
How is AI being used in Vista ERP?
Vista ERP is introducing AI capabilities across the platform to assist users, automate selected activities and make business information easier to work with. AI features will continue to evolve as new capabilities are introduced.
Will new AI features be added to Vista ERP?
Vista ERP is continuously evolving, and new AI-assisted features are being developed and released as they become practical for business use.
What are the AI powered features available in Vista ERP?
Vista ERP uses AI to solve practical business challenges and streamline everyday operations. Its AI-powered capabilities include document retrieval for quickly finding relevant information, AI drafting to assist with business communication and documentation, automatic alerts to identify important events or exceptions, object identification in images, and OCR (Optical Character Recognition) to extract text and data from scanned documents and images. These capabilities help reduce manual effort, improve productivity, automate repetitive tasks, and enable faster, more informed business decisions.
Do you use third-party APIs for AI, and is any data shared externally?
No. Vista ERP’s AI capabilities are fully self-hosted and do not rely on third-party AI APIs for processing business data. All AI processing takes place within our controlled environment, and customer data is not shared with or sent to external AI providers or third parties.
Does Vista ERP support audit requirements?
Vista ERP includes audit-trail and access-control capabilities that can help organizations maintain accountability around relevant business activities and system changes. It also follows industry standards such as ISO 27001, HIPPA, GDPR etc to ensure compliances.
Can businesses control who can access information?
Yes. User access and permissions can be configured to help organizations control which users can access particular functionality and information. Every business's data is stored separately and can never be accessed by any other business on our SAAS platform or by any 3rd party.
Can Vista ERP support approval workflows?
VistaERP can support business workflows and approvals according to the relevant module and configuration. More specialized approval processes can also be evaluated as part of customization requirements.
Is Vista ERP suitable for regulated industries?
Yes. Vista ERP is designed with the security, governance, and compliance requirements of regulated industries in mind. It incorporates government-level security practices and is already used by government institutions, making it well suited for organizations that require strong data protection, access controls, governance, and operational security.
Why should a business choose Vista ERP?
Vista ERP brings your business operations together on one unified platform with a consistent, easy-to-use interface. By breaking down silos between departments and processes, it helps teams work with connected data and workflows instead of switching between multiple applications. With built-in AI capabilities, automation, and a unified system, Vista ERP can save time, reduce software and integration costs, and simplify day-to-day operations. It is designed to be accessible and practical for small and medium-sized businesses, while providing the scalability needed as they grow. Once set up, Vista ERP becomes a single, connected platform that makes running your business simpler and more efficient.
Is Vista ERP suitable for organizations with complex processes?
Yes. Vista ERP supports multiple business functions and can be configured or customized around organizational requirements. Enterprise deployments can also be planned around infrastructure, security, integration and workflow requirements.
Can Vista ERP grow with our business?
Yes. Vista ERP is designed to support businesses as their users, transactions, processes and operational requirements grow. Organizations can expand their use of modules and capabilities as their needs change.
How can we evaluate whether Vista ERP is right for our business?
The best approach is to discuss your current processes, systems, challenges, number of users, locations and future requirements. The VistaERP team can then identify relevant modules, deployment options and implementation considerations. Contact us for setting up a meeting for further discussions.
Can we get a demonstration?
Yes. Businesses can contact us to discuss their requirements and request a product demonstration.
